Refund Policy
- Wires
Policy applicable to refund requests related to digital licenses for the Wires software.
Last updated: July 13, 2026. This policy applies to Wires Pro license keys sold for the Wires software.
Our commitment
We want every user to be satisfied with Wires. If you encounter a technical issue or if the software does not work as expected, please contact us before requesting a refund. In most cases, a solution can be found quickly.
Products covered
This policy applies to digital license keys used to unlock Wires Pro in the Wires desktop application. Wires Free and Wires Pro are the same application; Pro is activated by entering a license key.
Right of withdrawal for digital content
For consumers located in the European Union, distance purchases are generally subject to a 14-day right of withdrawal. Because Wires Pro is supplied as a digital license key and gives access to digital software features, this right may no longer apply once access to the license key or digital content has started, provided that the customer has expressly requested immediate access and acknowledged that this means losing the right of withdrawal.
If this express consent and acknowledgement have not been collected during checkout, the statutory 14-day right of withdrawal remains applicable. This does not affect any mandatory legal guarantees.
Refund request
Outside the statutory withdrawal situations described above, a commercial refund request may be submitted within 14 days from the date of purchase and will be reviewed under the conditions below.
Requests must be sent to contact@alkoda-wires.com and include the purchase name, the order email address and the reason for the request.
Refund conditions
A refund may be considered if the software has a malfunction preventing normal use, if a technical issue cannot be resolved despite assistance, or if a billing error or accidental purchase is reported quickly.
Cases where a refund may be refused
A refund may be refused in cases of fraudulent or abusive use, sharing or distribution of a license key, failure to comply with the Terms of Service, or repeated abusive requests.
Processing time
When a refund is accepted, it is issued using the original payment method. Processing time depends on the payment platform and the customer's banking institution.
Our philosophy
Wires is developed by a small independent structure. We favour dialogue and problem solving before any other solution. If an issue cannot be resolved satisfactorily, we will seek an appropriate solution, which may include a refund when justified.
Contact
For any question regarding this policy: contact@alkoda-wires.com